{"product_id":"roy-lilley-dealing-with-difficult-people-2001-paperback","title":"Roy Lilley: Dealing with Difficult People [2001] paperback","description":"\u003cb\u003ePraise and Reviews \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e \"It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards.\"\u003cbr\u003e\u003cbr\u003e OS Magazine\u003cbr\u003e\u003cbr\u003e `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general`\u003cbr\u003e\u003cbr\u003e CAMBRIDGE EVENING NEWS, December 2001\u003cbr\u003e\u003cbr\u003e Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.\u003cbr\u003e\u003cbr\u003e \u003ci\u003eDealing with Difficult People\u003c\/i\u003e will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including:\u003cbr\u003e\u003cbr\u003e recognising the seven difficult types of people;\u003cbr\u003e\u003cbr\u003e what conflict is and how to handle it;\u003cbr\u003e\u003cbr\u003e handling aggressive people;\u003cbr\u003e\u003cbr\u003e motivating lazy colleagues;\u003cbr\u003e\u003cbr\u003e dealing with difficult customers;\u003cbr\u003e\u003cbr\u003e handling complaints.\u003cbr\u003e\u003cbr\u003e Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.","brand":"Lilley, Roy","offers":[{"title":"New","offer_id":51732667138387,"sku":"9780749436919","price":10.4,"currency_code":"EUR","in_stock":false},{"title":"Good","offer_id":51732667105619,"sku":"XG80749436919","price":4.99,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0616\/4001\/6057\/files\/lilley-roy-roy-lilley-dealing-with-difficult-people-2001-paperback-1190199581.jpg?v=1756506438","url":"https:\/\/chaptersbookstore.pro\/products\/roy-lilley-dealing-with-difficult-people-2001-paperback","provider":"Chapters Bookstore","version":"1.0","type":"link"}